Blue Shield of California Complaints and Reviews

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Blue Shield of California
Main address:
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  • 28+1 mobile complaints
  • $45.2K claimed losses
  • $1.6K average
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  • Sep 02
  • Health Insurance
  • Unauthorized Charge
  • 11

They committed one crime when they sent my SSN via US mail before I was even enrolled. They committed a Federal Felony -- Bank Fraud -- by stealing from my checking account. I had paid that bill 10 days earlier. I asked them to put it back -- they said they could not; they will send me a check. I'm sure I'll never see that money again. Their Chief Privacy Officer is clueless; has no idea what... Read more

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  • Aug 21
  • Health Insurance
  • Street, England
  • Provider Service Line
  • 29

Working for a provider I have to call on denials by Blue Shield because they are totally bogus many times. You cannot talk to a live person unless you have the patient's ssn or ID number. A valid ID number will NOT work for this line most of the time. It is ridiculous. Once you finally get through to a human you are talking to someone in another country who is going by a script. A ridiculous... Read more

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  • Aug 20
  • Health Insurance
  • Topanga, California
  • Horrible Service
  • 17

I've just been on hold for 48 minutes after being disconnected. Te representative was not able to access my files nor answer my questions about my application. When I asked to speak to a supervisor I was placed on hold for 48 minutes after which I decided to call back. I just called back and was placed on hold once again. After holding for a few minutes the line disconnected and that was the end... Read more

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  • Aug 15
  • Health Insurance
  • California, United States
  • Cancelled Plan
  • 14

Even though these ****heads were paid, the still cancelled my plan (oh yeah, I am a veteran also, Thank you Blue Shield of CA). They keep the money, shuffle me around on the phone, and lie. I am so sick of them and I now have no drug coverage....One good way to get out of paying for anything, KILL the insured so you no longer have to cover them. Blue Shield should be put OUT OF BUSINESS. They... Read more

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  • Aug 13
  • Health Insurance
  • Reimbursable Costs
  • 18

If at all possible do not sign up with Blue Shield of California. I've been a member for 10 years, you would think that would mean something?? Wrong.... They have sent authorizations for procedures than denied the procedure when they received the bill from the provider, who they told me to go to!! Still trying to get reimbursed for there mistake, 5 months later. This is just one example, there... Read more

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  • Aug 12
  • Health Insurance
  • Turlock, California
  • Insurance Coverage
  • 13

I had called the blue shield claims number last week for the same thing but today again I called regarding the same claim they keep saying they don't cover when it is exactly the same thing they covered for me but this time it is for my wife and they are denying it, telling me to talk to my doctors regarding the claiming codes that blue shield doesn't cover . I told them it is exactly same as... Read more

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  • Aug 11
  • Health Insurance
  • Claim Department
  • 15

Blue Shield of CA has the worst customer service and claims departments of any company I've ever experienced! I'm on hold right now, and have been on the phone for over an hour. Julio, Joe's supervisor in Claims, I hoped would help get an answer to where the check I'm supposed to be receiving is. My last check was issued on July 17th, 2014, and I deposited it at Wells Fargo on the 22nd. On the... Read more

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  • Jul 26
  • Health Insurance
  • Rancho Cucamonga, California
  • Ppo Health Insurance Plan
  • 39

For the better part of a year now, I have been trying to get insured under the ACA, and with the help of an independent agent I was able to enroll in the plan I needed, with a very affordable subsidized monthly premium. The problem is, Blue Shield of CA is very good at terminating coverage, and really lousy at processing payments. I have had my coverage terminated twice within this calendar... Read more

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  • Jul 25
  • Health Insurance
  • Crediting Payments
  • 26

Blue Shield has cashed three checks so far this year and not credited my account. I have called them about it, I have had my bank call them to verify they have sent the payment, I have faxed them the information twice, and over 2 months nothing has happened. Every time I call, I have to start over with the representative, who always says it is OK, because I am paid until the end of the month -... Read more

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