Blue Shield of California - bad processes, bad computer systems, some excellent most bad customer service reps.
- Feb 11 2015-02-11 17:10:18
Blue Shield of California
Blue Shield of California is a company providing health care. Currently the company is the third largest health plan provider in the state of California. It has more than 3 million members. Blue Shield of California offers various health plans: individual and family health plans, employer-sponsored plans, dental health plans and so on. Besides the company provides individual term life insurance. The website of the company has several health care sections such as condition management, women’s health, men’s health, children’s health, etc. They are intended to help customers choose plans which satisfy thier needs. The company is headquartered in San Francisco, CA.
- Health Insurance
- Altadena, California
- REVIEW RATING 4/5
I reached the same conclusions as a previous customer about the (lack of) knowledge their customer service reps have, and about their computer systems, but with a totally different problem. My daughter was given THREE different member IDs due to a combination of human processes and computer systems that dont talk to each other (eligibility vs accounting), poorly trained service reps (I must say... Read more ›Was this review helpful? 0 0 by anonymous