Blue Shield Of California - A billing nightmare that never ends
I switched to Blue Shield in March. In April I removed my son from the policy, resulting in a decreased premium...big mistake.
Blue Shield has admitted that the have a system problem that allows them to remove someone from the policy, but will not allow them to reduce the premium (how very convenient - I wonder if I was to add someone to my policy if they likewise wouldn't be able to increase the premium...HA HA HA). So after six months, two letters threatening to cancel my policy for paying the correct premium amount,10 phone calls, four emails (not one response from them) and filing a grievence complaint I get a letter from them on September 5 stating that the system has been fixed and I will no longer receive incorrect bills. What do I get four days later? Yup, October bill that still includes the charges for my son who was removed from the policy in April.
When I called them today they told me the system hasn't actually been fixed yet as stated in the letter, but it should be "within the next several months", and that I should continue to call them every month to avoid having my policy cancelled for paying the correct premium.
How can a company be so incompetent? Why are they still in business?
Oh that's right, because medical insurance is a government mandate and there is no competition, so they can treat their policy holders like dirt and we can't do anything about. Gee, thanks so much Mr President!
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Location: San Luis Obispo, California
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Comments
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The worst health insurance company I have ever came across. Paying 700 dollars a month you wold think that they wold hire some competent employees.
1. Hard to get a hold of someone one the phone. 2. Doctors and pharmacy can't get verification and this happens often.
3.
randomly removing members of the policy for no reason and still charging the same amount. 4 and for get about getting reimbursed for their mistakes.