Product: Blue Shield Of California Customer Care Clear all filters (0 of 8 reviews match)
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Customer service is atrocious, it takes me minimum 40 minutes to reach a USA customer representative, aside from reaching either the Filipino or Indian representatives which we know that culture plays the main reason why the quality of service will never be the same as...
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Blue Shield Of California Customer Care
#1237248
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I tried asking someone in customer service about a deductible that my boss wanted me to find out about and the woman named Krissy in Customer Service got my information including my contact number in case we get disconnected and when she asked for my email I was...
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1.0
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Blue Shield Of California Customer Care
I didn't like
  • Customer service
#1176688
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Blue Shield Of California - Horrible customer service

Asking for a US REPRESENTATIVE., They cancelled my phone call (call center) Blue Shield of California uses call centers
1.3
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Blue Shield Of California Customer Care
#1175725
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Blue Shield's call center is in the South Pacific (Manila).I sent in my payment via Visa pursuant to Law, during open enrollment. Today is the 8th of January and they billed my card and refuse to send the Policy or even the Proof of Insurance card itself. I don't want...
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Blue Shield Of California Customer Care
I didn't like
  • Fraudulent behavior
  • Customer support
  • Difficulty contacting a knowledgeable rep
#1164628
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I'm paying $236 per months and I also spent $2000 from my pocket.Now I need a surgery and I have to pay another $12K from my pocket until I qualify for the rest. My total maximum out of pocket supposed to be 6K total. I called them 6 times and they hang up at me after...
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1.0
Product
Blue Shield Of California Customer Care
I didn't like
  • Are runing a scame insurnece
#921693
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THIS IS JUST A SMALL RECAP OF THIS YEAR (DOESN'T INCLUDE MY CALLS IN 2015) 1-888-319-5999 (Previously called in Jan. 4, 2016) At that time I was to receive a check back for $638.16 (See below). Check should Called today 03-09-2016 Called Blue Shield regarding refund...
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Blue Shield Of California Customer Care
#850424
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Terrible experience ever! I request to add dental in dec they already sent me the new quotation . But they is nobody to handle it. Till I found out myself in jan because the bill is still old amount! Then called their customer service They are kicking me around...
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Blue Shield Of California Customer Care
#775363
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I had called the blue shield claims number last week for the same thing but today again I called regarding the same claim they keep saying they don't cover when it is exactly the same thing they covered for me but this time it is for my wife and they are denying it,...
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Blue Shield Of California Customer Care
#521205
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