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Blue Shield's call center is in the South Pacific (Manila). I sent in my payment via Visa pursuant to Law, during open enrollment.

Today is the 8th of January and they billed my card and refuse to send the Policy or even the Proof of Insurance card itself. I don't want a lousy card you print off the internet, anyone can make one up or steal it, where in the heck is the Card? Why is the Government allowing these individuals to provide services when they fraudulently refuse to produce proof that you are even insured. I did not get what I bargained for and when you call them, they hang up on you.

Nothing like giving personal information to someone in Manila.

Of course, I am told United Healthcare conducts business in India and the call center is in India, unless the phones are down, then good luck. I thought we were done with outsourcing jobs?Personal insurance information clearly should be conducted here.

Reason of review: Fraud.

Monetary Loss: $395.

Preferred solution: Let the company propose a solution.

Blue Shield Of California Cons: Fraudulent behavior, Being lied to and hung up on because i asked for a supervisor, Difficulty contacting a knowledgeable rep, Customer support.

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