Blue Shield Of California
Reviews and Complaints
Insurance id number {{Redacted}}
Blue Shield of California Lied to Me and Gave me the Run-Around for Weeks
- Plans they listed were just what we were looking for
- And frankly
- Very incorrect information disseminated
- Consistent lack of follow-up when promised
Rude and very disrespectful to health insurance applicant for 2019
Preferred solution: To give disciplinary action against that rude heavy accent man
1 TIME HELP - REALLY
AWFUL! No change in policy results in my daughter not getting her surgery in time.
My policy did not change in terms of any care needed by my daughter. So I renewed it.
Blue Shield without notice to me changed their policy with the doctors and pharmaceutical companies. They require the doctor to "buy in" which means the dr buys the drug needed for the procedure. Well only after 5 weeks of complete confusion and over 9 hours on the phone with Blue Shield my daughter is not sure she will get the implant needed in time. There is a small window for her to received it.
She had this exact procedure last year and they are fighting me and won\t find the solution. Due to there lack of communication and terrible customer service, i have had to explain my story 10 times from the beginning and have had no results, with only 1 week left for this needed procedure. I am currently sitting on the phone living this nightmare over again. I think this completely incompetent individual has given up.
I asked for a supervisor at the beginning of this call. Apparently no one has been available.
I have asked several times to speak to manager. NO ONE ever took my call.
It's unreal!!
Preferred solution: Get my daughter her insurance covered surgery complete within the window, which is next week!!
Trying to force me to take a medication I don't need
- That they tried to force me to take a laxative
Preferred solution: Deliver product or service ordered
Horrible Insurance Company
Reimbursement nightmare
Camarillo, CA Dignity Healthcare System
- Customer service
Preferred solution: Let the company propose a solution
Fraudulent. NO doctors take my plan
No coverage
Just disguisting awful
Horrible
Rude behavior of Representative
THE WORST INSURANCE CO
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What you should do is go to their website and email a complaint to them, telling them what happened, etc., and asking just how they think you are supposed to enroll with their customer service so rude, etc. You should receive an answer in a day or so.
Don't rule out Blue Cross, tho as it is still one of the better plans out there.
As a nurse, you may already know this. There are jerks in every business and you just happened to get one----altho, given that you are in California the chances are much higher in getting one.