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Signed up for june 1st qualifying event since husband lost ins with blue cross omnia as of may 31 lost job. This has been an utter nightmare with california blu shield. Money already taken from paycheck. I have never seen such stalling tactics. All parties involved...
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1.0
#1279648
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Customer service is atrocious, it takes me minimum 40 minutes to reach a USA customer representative, aside from reaching either the Filipino or Indian representatives which we know that culture plays the main reason why the quality of service will never be the same as...
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#1237248
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they have no respect to your health nor your time. they will let you wonder around between dozens of different extensions, wase your time, deny your already approved claims, ask you to go through the ringer every time you ask for anything. do not, i repeat, do not...
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Anonymous
William

Please return to school and learn how to spell ; creative writing would also be useful.

1.0
#1231782
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Blue Shield Of California - Disgusted

I still can’t believe that people are willing to work for these companies. It’s disgusting what they are willing to do to make money. They will make you jump through hoops and then still deny you benefits
1.0
Details
Additional Fees
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
#1218397
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Blue Shield has done nothing but screw my husband and me since we got our new policy in December. First they mixed our old policy with our new policy when it came to billing and then they decide to automatically withdraw a payment from our checking account WITHOUT OUR...
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Anonymous
Celine

Unfortunately I have the same problem. It’s disaster. I really don’t know what to do and who can help me in this situation.

1.0
#1190440
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Put the fact that their premiums rose by more than 100% in california. Mine went from $195 to $380. Most medical insurance companies are horrible to deal with on an administrative level, but Blue Shield (herein referred to as BS) is by far the worst of them all! They...
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1.0
#1180388
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I tried asking someone in customer service about a deductible that my boss wanted me to find out about and the woman named Krissy in Customer Service got my information including my contact number in case we get disconnected and when she asked for my email I was...
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1.0
I didn't like
  • Customer service
#1176688
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Blue Shield Of California - Horrible customer service

Asking for a US REPRESENTATIVE., They cancelled my phone call (call center) Blue Shield of California uses call centers
1.3
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1175725
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I've been trying to get my son medical insurance because the insurance provider he had pulled out of California & is no longer offering individual coverage. I spoke to a rep last week of December to see about adding medical to my current dental plan I have with BS. Rep...
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1.0
#1167716
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Blue Shield's call center is in the South Pacific (Manila). I sent in my payment via Visa pursuant to Law, during open enrollment. Today is the 8th of January and they billed my card and refuse to send the Policy or even the Proof of Insurance card itself. I don't want...
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I didn't like
  • Being lied to and hung up on because i asked for a supervisor
  • Difficulty contacting a knowledgeable rep
  • Customer support
#1164628
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