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Blue Shield has done nothing but screw my husband and me since we got our new policy in December. First they mixed our old policy with our new policy when it came to billing and then they decide to automatically withdraw a payment from our checking account WITHOUT OUR...
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1.0
#1190440
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Put the fact that their premiums rose by more than 100% in california. Mine went from $195 to $380. Most medical insurance companies are horrible to deal with on an administrative level, but Blue Shield (herein referred to as BS) is by far the worst of them all! They...
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1.0
#1180388
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I tried asking someone in customer service about a deductible that my boss wanted me to find out about and the woman named Krissy in Customer Service got my information including my contact number in case we get disconnected and when she asked for my email I was...
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1.0
I didn't like
  • Customer service
#1176688
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Blue Shield Of California - Horrible customer service

Asking for a US REPRESENTATIVE., They cancelled my phone call (call center) Blue Shield of California uses call centers
1.3
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1175725
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I've been trying to get my son medical insurance because the insurance provider he had pulled out of California & is no longer offering individual coverage. I spoke to a rep last week of December to see about adding medical to my current dental plan I have with BS. Rep...
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1.0
#1167716
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Blue Shield's call center is in the South Pacific (Manila). I sent in my payment via Visa pursuant to Law, during open enrollment. Today is the 8th of January and they billed my card and refuse to send the Policy or even the Proof of Insurance card itself. I don't want...
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I didn't like
  • Being lied to and hung up on because i asked for a supervisor
  • Fraudulent behavior
  • Difficulty contacting a knowledgeable rep
#1164628
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I cancelled my health plan on OCT 25TH, 2017 and they said it would take 7-10 business days to process the refund to my credit card. I made the mistake if paying my November premium, and they owe me back money for October 26-31 AND all of the November premium. IT IS...
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Anonymous
Juan Jefferson

I canceled my policy before it became effective and therefore am entitled to a refund.Every time I call Blueshield they transfer me to another country and just give me the run...

Anonymous
Bill Thomas

Same issue - terminated Dec 1st 2017 and instead of just remitting the balance of $333.00. Blue Shield is stalling by initiating the Grievance Process- to my request for the ...

1.0
#1136886
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Blue Shield Of California - In my opinion they regularly commit fraud

They make you spend as much time as possible on things. Their execs should be in jail.
1.3
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1135239
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Blue Shield Of California - Declined medication

Blue shield is declining my meds all of the sudden. I am on suboxone and withdrawing due to blue shield. This can be deadly if you just stop taking the meds. They womt allow me to talk to my case manager and they wont allow me to escalate.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1124041
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$630.00 premiums, over $6,000.00 deductible, Blue Shield KNOWS they have this all figured out to where they end up NOT paying a penny for anything....all this is, is a screw over to people, taking our money...giving us NOTHING. My so called "FREE" annual, can't find...
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#1083060
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